Visit us at 10:00 am on the day the offer opens and click the “Buy it now” button. You can then select the gift certificates that interest you and continue your transaction.

When do the “Buy it now” buttons appear?

These buttons are added to the site at exactly 10:00 am. If you wait for your server to perform the automatic update on your webpage, it may not do so quickly enough to allow you to buy a gift certificate. You can try clicking the update command on your browser at exactly 10:00 am, or even a few seconds before, and keep repeating the update until the buttons appear. This forces your browser to give you the most recent version of the webpage.

What does the message “Come back soon” mean?

The “Come back soon” message indicates that we’re waiting for confirmation of payments made by other customers who are buying the same gift certificates that interest you. Some of these transactions may not be completed. In that case, it’s possible the gift certificates may be re-offered online. As long as the message “Sold out” does not appear, the gift certificates may still be available online, though we cannot guarantee this.

“Come back soon” or even “Sold out” has appeared in the first few minutes after opening. How is this possible?

Due to limited quantities and very large numbers of customers online, the most popular gift certificates may sell out in just a few minutes. Make sure you log in at exactly 10:00 am in order to get the first choice of certificates.

The first window I saw showed that gift certificates were still available, but the next window said I didn’t succeed in getting one. What happened?

The window that indicates the number of gift certificates available is updated every 15 seconds. This period of time is long enough to allow several people to buy the same gift certificate that interests you. Our system is designed to operate on a first-come, first-served basis. So it’s possible that other customer orders reached us before yours.

I would like to create a profile or change my existing profile!

You can create or change your profile while completing a transaction. Please click the buttons provided for this purpose and follow the instructions.

I’ve created a profile. Can I connect to all your sites?

Every site operates independently. Please make sure to create a profile on each of the sites you would like to use.

I’ve lost my username.

Please email us. We can help you recover it.

I’ve lost my password.

On your next transaction, please click the spot provided for this purpose in the login zone to re-initialize your password.

When I click the “Buy it now” button, the window doesn’t appear, or it looks wrong. What’s the matter?

When you click the “Buy it now” button, another window should open with the “Buy now” buttons and a text indicating which gift certificates are available. If you don’t see this window, it’s possible that some data weren’t completely downloaded to the page. Try closing the window and clicking the “Buy it now” button again. If the content of the window doesn’t appear, check to make sure your browser is supported and cookies are allowed. Also make sure that the “Block pop-up windows” command is turned off. If the problem persists, it may be because your firewall is blocking the data. Please check your firewall’s parameters.

When I click the “Buy it now” button, another window appears with a button that says “Buy now.” But when I click this button, nothing happens. Why?

There may be a lag on your internet connection. After you’ve clicked the “Buy now” button, it may take a few seconds before the next window appears. If nothing happens after a few minutes, try closing the window and starting over.

How do I know if I’ve bought a gift certificate?

You will receive an email confirming your purchase. You should print this email and bring it along when you go to collect your certificate. If you don’t receive a confirmation, please refer to the questions on this FAQ concerning spam filters and firewalls.

I completed a transaction but I haven’t received any confirmation by email. Why?

If you haven’t received confirmation by email, check your “Junk” email folder. Sometimes certain emails may be blocked by a firewall. Make sure we’re on your “Safe Senders” list! Sometimes, as well, an email message may be rejected as corrupt. You may also have entered your email address incorrectly. If none of these is the reason, make sure your internet service provider’s system hasn’t crashed. Once you’ve checked all these options, if you still feel sure your purchase was properly completed and you’re still having trouble receiving your email confirmation, please feel free to contact us.

When I clicked the “Complete my transaction” button, I received an “Error” message. Has my transaction been completed anyway?

During periods of heavy traffic on the web, it sometimes happens that communication is lost for a short period of time between the internet service provider and the transaction servers. When this happens, an error message appears on our pages. Our system generates these error messages as a protective measure against fraud, anytime it detects something abnormal. If you do not receive an email confirming a charge on your credit card, this means the transaction was not completed. (See Spam filter, Firewall, Corrupt messages.)

I completed a transaction, but then I received an email telling me that it was cancelled. What happened?

If you received an email with the message “VOIDED,” it’s possible that we weren’t able to confirm your CVV code with your credit card issuer. In that case, we were obliged to cancel the transaction.

I began a transaction, and one hour later I came back to finalize it. Later, I received an email telling me my transaction was invalid. Why?

If you leave an unfinished session open for too long and then decide later to finalize the transaction, the time limit may have been exceeded or the server has interpreted the transaction as fraudulent and closes. This is done in order to protect you. If this happens, the transaction is cancelled, but you will not be charged because you have not bought a gift certificate. It is always preferable to complete your transaction as quickly as possible.

What browsers does MyRadioShop.ca support?

In general, we support the two latest versions of Internet Explorer, Firefox and Safari. We do not support Netscape or Google Chrome, but these browsers will work in most cases.

Does my browser have to accept cookies and pop-up windows?

Yes. Make sure you turn off the pop-up blocker system and set your browser to accept cookies.

I want to buy two or more gift certificates in a single transaction. Can I do this?

Yes, as long as the gift certificates are all from different vendors. You may select as many boxes as you wish.

Can I buy two or more gift certificates from the same vendor?

Purchases are limited to one gift certificate per vendor per household per week.

Do you have a delivery service?

Yes. Delivery is available in Quebec and Ontario only. To use our delivery service, you must provide a delivery address in your payment profile when completing your transaction. Delivery charges are $8.00 per transaction. Delivery is provided by Canada Post.

I’ve done several transactions on the same day. Can they be combined into a single delivery?

No. The delivery charges are applied automatically to each transaction if your profile contains a delivery address. To save delivery charges, make sure to group all your purchases together in one transaction.

How long does it take for delivery?

Your purchases are mailed in the days following your transaction. You will generally receive your purchases within 7 days. Please note that once your purchases are mailed, we cannot be held responsible for delays on the part of Canada Post.

I forgot to request delivery OR I want to cancel delivery!

Once your transaction has been completed, it can’t be changed. If you want to receive your transaction by mail, make sure to add your delivery address on your payment profile. If you want to collect your purchases at our offices, make sure you delete the delivery address from your profile or conduct your transaction using the “One transaction at a time” option.

When, where and how can I pick up my purchases?

Please print out your email and bring a piece of valid photo ID with you. Your purchases will be ready as of the date specified on your email confirmation, and can be picked up at the office associated with the site where you bought them. For example, if you buy gift certificates on the Montreal site, you must pick up your purchases at our offices in Montreal. For addresses, hours and other details, please check the homepage at the appropriate website

Can I send someone else to pick up my purchases for me?

Yes. The person you send must bring your letter of confirmation, a legible copy of one of your photo ID pieces and a photo ID of their own.

May I return my purchases?

All sales are final, and no refunds will be made.

The vendor has gone out of business. Can I get a refund?

If a vendor goes out of business permanently, you may be eligible for reimbursement if you bought their gift certificates within the past 1 year and still have the certificates in your possession. Please contact us for further details.

What sorts of restrictions apply to gift certificates?

Only one gift certificate can be used per person on any single visit, unless otherwise indicated by the vendor. All other restrictions that apply to the gift certificates are mentioned in the descriptions, so that you will know exactly what to expect.

Your gift certificates don’t have an expiry date. Why not?

As of June 30, 2010, the Consumer Protection Act prohibits the use of expiry dates on prepaid gift certificates. This is why our gift certificates do not have expiry dates. For further information on the Consumer Protection Act, please consult the section on prepaid gift certificates at the Office de la protection consommateur online at: http://www.opc.gouv.qc.ca/webforms/SujetsConsommation/BiensPersonnels/
CartesPrepayees/Regles.aspx

Is your site secure?

All information concerning payments is analysed via an encrypted secure banking portal.

If I have other questions, how can I reach you?

If you have questions that still need to be answered or would like to comment after reading this FAQ, please email us at info.montreal@myradioshop.ca or click the “Contact” tab on our homepage.

Frequently Asked Questions

I’m interested in one of your weekly offers. What should I do to buy it?